English | Size: 539.43 MB
Genre: eLearning
As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer’s rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.
https://nitroflare.com/view/D637036849ECCFD/LN.Learning.IT.Service.Desk.Service.Management.part1.rar
https://nitroflare.com/view/6A5028685507642/LN.Learning.IT.Service.Desk.Service.Management.part2.rar
https://nitroflare.com/view/0F0D7430F4EC2FD/LN.Learning.IT.Service.Desk.Service.Management.part3.rar
https://rapidgator.net/file/e1f203e6d9cceeac84b3ee2c66093019/LN.Learning.IT.Service.Desk.Service.Management.part1.rar.html
https://rapidgator.net/file/6267486f04aa2e81c837744ee3f9acca/LN.Learning.IT.Service.Desk.Service.Management.part2.rar.html
https://rapidgator.net/file/c5eff73aa983e40032776e36aebd2439/LN.Learning.IT.Service.Desk.Service.Management.part3.rar.html
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