The Bulletproof Manager Home Leadership Program 2012 ($5,000) [21 AVIs]

The Bulletproof Manager Home Leadership Program 2012 ($5,000) [21 AVIs]
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21 Videos from Crestcom BulletProof manager leadership program.

Our video-based, live-facilitated management training has received the “National Training Award,” the highest accolade in England’s training industry.

We are a four-time honoree, by Entrepreneur magazine, as the world’s #1 management training franchise. We are based in Greenwood Village, Colorado USA.

Most of all, the most admired firms in the world – of all sizes and fields – have turned to Crestcom for more than 22 years to grow their leaders and generate real business results. More than 98% of our clients have said that our training equaled or exceeded their expectations.

All videos published in 2012

How to exceed customer expectations
Featuring Lisa Ford

Rather than slashing prices to gain market share, Lisa Ford claims that greater, more lasting benefit is achieved by amazing, astounding & astonishing customers with service.

3 levels of service
Recover loyalty
Empower employees

Recognition: The key to higher performance
Featuring John Hersey

How do you help others to catch the spirit, power, and satisfaction of contagious leadership? John Hersey says the answer rests on our ability to see great performance in others.

Three steps of Involved Recognition
Contagious Leadership
The power of non-monetary recognition

How to be a Transformational Leader
Featuring Nido Qubein

Of every 4 change efforts taken in business, 3 of them fail to change anything at all, or they make things worse. In this session, Nido Qubein teaches strategies to reverse this trend.Dynamic leadership questions
4 forms of leadership capital

How to become a Stress Buster
Featuring Amanda Gore

Research shows that leaders who create a positive work environment are 1/3 less likely to suffer from heart disease or high stress. Amanda Gore shares steps for busting workplace stress.

Identify stress warning signs
Balance excess input and productivity
Stress reaction differences
Grow relational capital investments

Negotiating to win
Featuring Dr. Jim Hennig

In terms of immediate performance impact, perhaps no area of training is more important than negotiation training. Dr. Jim Hennig shares 16 bottom-line strategies to help you negotiate to win.

16 bottom-line negotiation strategies
Reach agreement
Obtain better negotiation outcomes

The listening advantage
Featuring Dr. Terry Paulson

Research shows that the #1 cause of executive failure in business is rooted in communication. Dr. Paulson shares practical tips for helping leaders to put better listening to their advantage.

3 keys of listening leadership
Listen louder
Skills of listening facilitation

How to tap the creativity of your management team
Featuring Bob Johnson

A tech industry executive said once that, “Innovation is a social process more than anything else.” Bob Johnson offers a 5-step strategy to help succeed in the social process of innovation.

Build, maintain a creative environment
Help employees use more of their creative potential
Embrace continuous improvement

Projecting a more positive self-image
Featuring George Walther

Are you fluent in the language of leadership? George Walther shares how we can make leadership our primary business language and project a more positive self-image to others.

Project positive expectations
Set a positive tone
Project the image of reliability

How to hire, train and reward employees
Featuring Lisa Ford

Up to 85% of an employee’s business performance is determined by their attitude. How do you hire, reward and grow service-oriented attitudes in the people you lead? Lisa Ford knows how.

5 steps of effective hiring
Keys to effective service training
4 employee reward strategies

Creating leaders through mentoring
Featuring John Hersey

Top companies may lose up to half of their top executives to retirement in the next 5 years. In this session, John Hersey shares what we can do about it.

5 steps of effective mentoring
Permission Mentoring
The most important job of a leader

Developing a time investment strategy
Featuring Dr. Terry Paulson

Executives often complain about a lack of time, when in reality, they have all the time there is. Dr. Paulson offers helpful ideas about making more profitable time investments.

6-step time investment strategy
Avoid the Kiss of Yes
Identify problems, manage priority shifts

Increasing productivity through motivated people
Featuring Jim Cathcart

When executives were asked to name the most important quality for leaders to possess in hard times, their most common response was the ability to motivate people. We look at this topic here.

Keep purpose alive
Discretionary effort investments
4 modes of performance

Using strategic thinking to improve strategic planning
Featuring Marcia Steele

What sets top companies apart? Studies show that top firms set tougher goals, look more to the future, and top execs play more active parts in strategic planning.

3 steps to strategic thinking
Strategic posture
Align strategies to achieve maximum ROI

How to develop and maintain rapport
Featuring George Walther

25% of employees today would fire their boss if they could. Fewer than 2 out of 5 employees have trust or confidence in top leaders. George Walther shares how to change these trends.

Seek common ground
Active listening

Seven steps to effective delegation
Featuring Bob Johnson

It is said that managers do things right, while leaders do the right things. If this is true, then delegating the right things must be one of the biggest leadership skills.

Skills of effective delegation
Focus on the end result
Build trust, commitment and confidence
Remember and use names

Motivating through positive communication
Featuring Amanda Gore

Up to 75% of employees admit they could be more productive in their daily work. What’s stopping them? Amanda Gore says that what may be stopping them is you.

Reframe comments
Eliminate critical words
Make people feel special

How to deal with difficult customers
Featuring Lisa Ford

In spite of more spending on customer care and automation, research shows a continued increase in customer dissatisfaction or even fury. This session can help.

Deal with difficult emotions
Find agreement, present solutions
Gently confront difficult customers

Leaders make change work
Featuring Dr. Terry Paulson

Five change management strategies. Capturing heroic efforts. Unleashing the power of story. We look at these essential areas in this session.

Support heroic efforts
Change management challenges, responsibilities
Power of Story

How to connect: communicate at a higher level
Featuring Nido Qubein

Managers spend up to 80% of their time communicating, yet one of the most common reasons for managerial failure is poor communication. In this session, we try to change this picture.

Positive communication connections
5 traits of connected communicators
Law of Identification

How to help employees be their best
Featuring John Hersey

It is said that a little success can sometimes keep you from a lot of success. How do you help people to see their own untapped greatness? For the answer, we turn to John Hersey.

Look to Greatness
Contagious Leadership
Identify employee strengths

The 70-minute hour
Featuring Dr. Jim Hennig

Charles Bixton once said, “You’ll never find time for anything. If you want time, you must make it.” Jim Hennig agrees. In this session, he shares how to do it.

12 productivity time locks
Eliminate nonessentials
Make time your wisest investment

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