English | Size: 411.60 MB
Genre: eLearning
Demonstrating Professionalism Online Training
In this foundational professionalism skills training, Knox Hutchinson covers the soft skills objectives in the Core 220-1002 exam, which is one of two exams required to earn the CompTIA A+ certification.
IT may be all about the technology, but it’s also a service-based field as well. Even if you’ve left the help desk behind, you’re still dealing with people constantly. Your technical skills can carry you a long way in IT, but soft skills also matter. Conversely, if you are lacking in technical skills, but you provide an excellent customer service experience, you could actually outpace people who are doing a better job than you technically.
After finishing the videos in this professionalism training, you’ll know how to behave and communicate in a professional manner. You’ll also gain an understanding of the use of techniques in communication, behavior, and professionalism in the workplace.
For IT managers, this professionalism training can be used for Core 220-1002 exam prep, onboarding new employees, individual or team training plans, or as a professionalism reference resource.
Demonstrating Professionalism: What You Need to Know
This CompTIA A+ training covers Core 220-1002 soft skills exam objectives, including these topics:
Understanding the fundamentals of relationships in the office
Identifying soft skills related to professionalism
Communicating clearly, with respect
Representing yourself and your positions without disrespecting others
Behaving professionally and demonstrating professionalism
Who Should Take Demonstrating Professionalism Training?
This Demonstrating Professionalism training is considered foundational-level professionalism training, which means it was designed for everyone. This Demonstrating Professionalism course is valuable for new or experienced professionals.
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