English | Size: 1.48 GB
Genre: eLearning
Explore fundamental concepts and terminology as you prepare for the TOSA DigComp exam.
Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you’ll learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.
WHAT YOU WILL LEARN
recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails
recognize the appropriate use of basic rules of etiquette related to answering e-mails
identify appropriate ways to use the “From” field and subject line in e-mails
recognize effective ways to write the parts of an e-mail message
identify guidelines for keeping e-mails concise
recognize appropriate usage of basic rules of IM etiquette
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