Linda.com – Leading with Emotional Intelligence

Emotions are all around us in the office, and it’s important for leaders to understand how to harness them to cultivate productivity and positive relationships. In this course, lynda.com director of learning and development Britt Andreatta shows how to develop emotional intelligence to better lead teams, work with peers, and manage up.

Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.

Topics include:

What is emotional intelligence?
Cultivating emotional intelligence
Exercising emotional self-control
Working with your triggers
Getting to know others
Maximizing team performance
Building influence