Lynda – Help Desk Handbook for End Users – Mobile, Networking, Security, and Troubleshooting

Lynda – Help Desk Handbook for End Users – Mobile, Networking, Security, and Troubleshooting
English | Size: 988.63 MB
Category: Tutorial

Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting

Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.

Topics include:
• Setting up and configuring mobile devices
• Personalizing tablets
• Configuring network and internet connectivity
• Different options for high-speed internet capability
• Local computer security threats
• Computer maintenance and management
• Computer troubleshooting and problem solving

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