Packt – ITIL4 Foundation Complete Course with 2 Practice Exams

Packt – ITIL4 Foundation Complete Course with 2 Practice Exams Zip
English | Size: 1.34 GB
Category: Tutorial

This course covers the ITIL® 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL® 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

The ITIL® course on this page is offered by Dion Training Solutions, LLC, and an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Video Details

ISBN 13 9781838646783
Course Length 5 hours 50 minutes

Table of Contents

INTRODUCTION
SERVICE MANAGEMENT
FOUR DIMENSIONS OF SERVICE MANAGEMENT
SERVICE VALUE SYSTEM
GUIDING PRINCIPLES
SERVICE VALUE CHAIN
CONTINUAL IMPROVEMENT
GENERAL MANAGEMENT PRACTICES
SERVICE MANAGEMENT PRACTICES
TECHNICAL MANAGEMENT PRACTICES
CONCLUSION

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