Packt Publishing - ITIL v3 Foundations: Complete ITIL Exam Preparation Course Free Download

Packt Publishing – ITIL v3 Foundations: Complete ITIL Exam Preparation Course
English | Size: 3.03 GB
Genre: eLearning

The Information Technology Infrastructure Library Version 3 (ITIL v3) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.This course covers the ITIL v3 Foundation exam (with the most current objectives) is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL v3 Foundations certification, you are showing employers that you understand the key elements, concepts and terminology used in the ITIL service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.

Style and Approach
This course includes an overview of the ITILv3 Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases. Additionally, this courses comes with 2 complete practice exams that simulate the type of questions you will receive on the ITIL v3 Foundations exam.

Table of Contents
THE FOUNDATIONS OF THE FOUNDATIONS COURSE
THE SERVICE LIFECYCLE
SERVICE STRATEGY
SERVICE DESIGN
SERVICE TRANSITION
SERVICE OPERATIONS
CONTINUAL SERVICE IMPROVEMENT (CSI)
CONCLUSION
What You Will Learn
To take and pass the ITILv3 Foundations certification exam
To understand the basics of the ITILv3 framework
To understand how the ITILv3 framework is implemented within an organization
To explain basic ITIL concepts using real-world examples

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