PLURALSIGHT MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE

PLURALSIGHT MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE
English | Size: 232.17 MB
Category: Tutorial

In business today, it may seem obvious that you need to make sales and get new customers. However, it s equally important to provide great customer service to those customers once they re onboard. Customers expectations are higher than ever, and they want fast, personalized service through a variety of channels

That s where the Customer Service application comes in. In this course, Microsoft Dynamics 365 for Customer Service, you ll learn the fundamentals of this important part of Dynamics 365. First, you ll become familiar with the core entities used in the Service app with a special focus on cases. Next, you ll explore how to work with cases, through queues and routing rules. You ll also learn about service terms such as service level agreements, or SLAs, and entitlements. Finally, you ll discover the knowledge management capabilities of the platform that enable customer service agents to quickly search for and share knowledge articles

When you re finished with the course, you ll have a foundational understanding of Dynamics 365 for Customer Service, and how to use it to provide great service to your customers

Buy Long-term Premium Accounts To Support Me & Max Speed

DOWNLOAD:

https://rapidgator.net/file/286bed10716c23a01723f112b7329abd/PLURALSIGHT.MICROSOFT.DYNAMICS.365.FOR.CUSTOMER.SERVICE-JGTiSO.rar.html

http://nitroflare.com/view/A9DD67EAF455CD4/PLURALSIGHT.MICROSOFT.DYNAMICS.365.FOR.CUSTOMER.SERVICE-JGTiSO.rar%5B/center%5D%5B/quote%5D

If any links die or problem unrar, send request to http://goo.gl/aUHSZc