Customer Archives - Page 2 of 6

Linkedin Learning – Measuring The Value Of Customer Service

09/07/2024 Learning for Life Leave a Comment

Linkedin Learning – Measuring The Value Of Customer Service
English | Tutorial | Size: 286.07 MB

Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. [Read more…]

Udemy – Professional Certificate in Customer Experience Management

02/07/2024 Learning for Life Leave a Comment

Udemy – Professional Certificate in Customer Experience Management
English | Tutorial | Size: 957.90 MB

Professional Certificate in CX / Customer Experience Management by MTF Institute [Read more…]

Linkedin Learning – Customer Service-Motivating Your Team UPDATED June 2024

01/07/2024 Learning for Life Leave a Comment

Linkedin Learning – Customer Service-Motivating Your Team UPDATED June 2024
English | Tutorial | Size: 352.92 MB

Knowing how to motivate a customer service team is more important than ever, given the pace of change, competitive demands, and increasing diversity of most organizations. [Read more…]

LinkedIn Learning – Balancing AI and the Human Touch in Customer Service

27/06/2024 Learning for Life Leave a Comment

LinkedIn Learning – Balancing AI and the Human Touch in Customer Service
English | Tutorial | Size: 94.08 MB

If you currently work in or are looking to make a move into customer service, you’ve probably wondered about the role of AI in the field. [Read more…]

Linkedin Learning – Writing Customer Service Emails UPDATED April 2024

22/05/2024 Learning for Life Leave a Comment

Linkedin Learning – Writing Customer Service Emails UPDATED April 2024
English | Tutorial | Size: 276.48 MB

You can write to customers-via email-with consistency and professionalism, but you don’t need to sound robotic to be efficient. [Read more…]

Linkedin Learning – Delivering Bad News To A Customer

03/04/2024 Learning for Life Leave a Comment

Linkedin Learning – Delivering Bad News To A Customer
English | Tutorial | Size: 330.57 MB

Customer service is about providing the best experience to a customer-yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. [Read more…]

Linkedin Learning – De-Escalating Conversations For Customer Service

14/03/2024 Learning for Life Leave a Comment

Linkedin Learning – De-Escalating Conversations For Customer Service
English | Tutorial | Size: 563.13 MB

Nearly every customer service professional has encountered a livid customer. [Read more…]

Linkedin Learning – Onboarding And Adoption Best Practices For Customer Success Management

26/02/2024 Learning for Life Leave a Comment

Linkedin Learning – Onboarding And Adoption Best Practices For Customer Success Management
English | Tutorial | Size: 375.56 MB

Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for. [Read more…]

Linkedin Learning – Learning Microsoft Dynamics For Customer Service

23/02/2024 Learning for Life Leave a Comment

Linkedin Learning – Learning Microsoft Dynamics For Customer Service
English | Tutorial | Size: 224.08 MB

If you’re looking for a more effective way to manage your customer base, why not try Microsoft Dynamics 365 Customer Service? [Read more…]

Udemy – Master Course in Customer Relationship Management CRM 5.0

02/12/2023 Learning for Life Leave a Comment

Udemy – Master Course in Customer Relationship Management CRM 5.0
English | Tutorial | Size: 555.35 MB

Customer Relationship Management (CRM), Customer Experience Management, Customer Success Management, Journey Mapping [Read more…]