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PLURALSIGHT MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE

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PLURALSIGHT MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE
English | Size: 232.17 MB
Category: Tutorial


In business today, it may seem obvious that you need to make sales and get new customers. However, it s equally important to provide great customer service to those customers once they re onboard. Customers expectations are higher than ever, and they want fast, personalized service through a variety of channels
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Lynda – Delivering Bad News to a Customer

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Lynda – Delivering Bad News to a Customer
English | Size: 340.25 MB
Category: Tutorial


Customer service is about providing the best experience to a customer-yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.
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Lynda – Design Thinking – Customer Experience

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Lynda – Design Thinking – Customer Experience
English | Size: 257.03 MB
Category: CBTs


Customer expectations are higher than ever before, and business success is becoming more and more dependent on a company’s ability to meet or exceed those expectations with nearly every interaction. Customer experience-or CX-is the summary of all the interactions a company has with a customer over time. While understanding how to consider and choreograph those interactions is undeniably complex, at its core, customer experience is about something quite simple: relationships. [Read more…]

Lynda – How to Write a Customer Service Email

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Lynda – How to Write a Customer Service Email
English | Size: 515.48 MB
Category: Tutorial


You can write to customers-via email-with consistency and professionalism, but you don’t need to sound robotic to be efficient. Writing instructor Leslie O’Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations. [Read more…]

O’Reilly – How to do Great Customer Interviews

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O’Reilly – How to do Great Customer Interviews
English | Size: 1.68 GB
Category: Tutorial


You’re working on a new product or project, or trying to overhaul an existing one. You’ve recognized that the best way to de-risk this endeavor is to learn about your customer- what problems they’re trying to solve, their abilities and frustrations, and most importantly, how they’ll make the decision to buy-or not buy- your future product. In this course, you’ll learn how to prepare for and conduct your first highly effective customer interview, how to get people to talk freely, how to best take notes on what they say, and how to share what you’ve learned with your team.
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Dan Kennedy – How to Find Your Ideal Customer [2 PDFs, 2 CDs, 1 DVD]

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Dan Kennedy – How to Find Your Ideal Customer [2 PDFs, 2 CDs, 1 DVD]
English | Size: 988.57 MB (1,036,590,813 bytes)
Category: Author: Dan Kennedy


Now’s The Time To Throw Back The “Minnows” In Your Business And Start Attracting The Whales:
“Who Else Wants To ‘Upgrade Their Clientele’ And Find Their IDEAL Customers, Clients And Patients Who Are Worth 5x-50X More Than Your Average Customer-AND Are Easy To Deal With?”

Finally, Dan Kennedy Reveals His Secret Formula For Attracting “High-Roller” Customers, Clients Or Patients. This Is How GKIC Attracts Customers That Have Spent $100,000+ With Us!
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