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LinkedIn Learning – IT Service Desk – Create a Knowledge Management Center Using ChatGPT

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LinkedIn Learning – IT Service Desk – Create a Knowledge Management Center Using ChatGPT
English | Tutorial | Size: 295.47 MB


Creating a ChatGPT-based knowledge management center in your organization will enable you to capitalize on and leverage ChatGPT and GPT capabilities for a faster, more efficient, and more competitive knowledge base that can scale to automate services, serve IT desk agents in real-time, and rapidly provide updated information to self-help centers and IT teams. [Read more…]

LinkedIn Learning – ChatGPT Tips for the Help Desk

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LinkedIn Learning – ChatGPT Tips for the Help Desk
English | Tutorial | Size: 158.97 MB


If you’re a help desk manager, IT manager, or anyone in an organization charged with producing supporting documents like self-help repositories, help desk training content, software documentation and technical documents, and FAQs, ChatGPT is a tool that can help you increase operational efficiencies and improve customer experience. [Read more…]

Linkedin Learning – IT Service Desk: Service Management

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Linkedin Learning – IT Service Desk Service Management-XQZT
English | Size: 539.43 MB
Category: Tutorial


As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer’s rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program. [Read more…]

Linkedin – Learning It Service Desk Monitoring Metrics Fundamentals

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Linkedin – Learning It Service Desk Monitoring Metrics Fundamentals-SHEPHERDS
English | Size: 159.35 MB
Category: Tutorial


IT service management (ITSM) metrics provide organizations with a detailed view of how their service desk is faring. Are they meeting their business goals and keeping their customers happy? It’s all in the data. But determining which metrics to measure-and how those metrics will impact reporting-can be tricky. In this course, instructor Brett Moffett shares industry best practices on collecting ITSM metrics for the purpose of monitoring performance and customer satisfaction in a service-focused environment. Instead of focusing on specific ITSM software solutions or tools, Brett takes a platform-agnostic look at these tactics. He shows how to collect high-quality data points; ensure specific outcomes can be derived from your reporting; select which metrics to measure; and more. [Read more…]