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Lynda – Help Desk Handbook for End Users – PC Basics, Hardware, Operating Systems, and Applications

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Lynda – Help Desk Handbook for End Users – PC Basics, Hardware, Operating Systems, and Applications
English | Size: 1.06 GB
Category: Tutorial


Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications

In today’s world, it is beneficial for everyone who uses a computer to know how it works. Computer literacy is not only knowing how to read email and open files, but also understanding what goes on inside. This course provides self-help style guidance for solving beginner-level IT issues. Learn how to troubleshoot issues related to storage, memory usage, computer setup, wiping a computer for resale, installing apps, file management, and backups. Instructor Scott Jernigan also provides coverage of system peripherals and operating system basics. These tips and tricks are valuable for anyone who needs a quick fix, including help desk administrators and tech support personnel who need resources for their end users. [Read more…]

Lynda – Help Desk Handbook for End Users – Mobile, Networking, Security, and Troubleshooting

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Lynda – Help Desk Handbook for End Users – Mobile, Networking, Security, and Troubleshooting
English | Size: 988.63 MB
Category: Tutorial


Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting

Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more. [Read more…]