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Udemy – Learning IT Help Desk for Beginners
English | Tutorial | Size: 4.75 GB
Lynda – Help Desk Handbook for End Users – PC Basics, Hardware, Operating Systems, and Applications
English | Size: 1.06 GB
Category: Tutorial
In today’s world, it is beneficial for everyone who uses a computer to know how it works. Computer literacy is not only knowing how to read email and open files, but also understanding what goes on inside. This course provides self-help style guidance for solving beginner-level IT issues. Learn how to troubleshoot issues related to storage, memory usage, computer setup, wiping a computer for resale, installing apps, file management, and backups. Instructor Scott Jernigan also provides coverage of system peripherals and operating system basics. These tips and tricks are valuable for anyone who needs a quick fix, including help desk administrators and tech support personnel who need resources for their end users. [Read more…]
Lynda – Help Desk Handbook for End Users – Mobile, Networking, Security, and Troubleshooting
English | Size: 988.63 MB
Category: Tutorial
Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more. [Read more…]
IT Help Desk Professional
English | Size:270.50 MB
Category: Tutorial
Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that’s from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory. [Read more…]