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Linkedin Learning – IT Service Desk: Service Management

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Linkedin Learning – IT Service Desk Service Management-XQZT
English | Size: 539.43 MB
Category: Tutorial


As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer’s rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program. [Read more…]

Lynda – IT Service Desk Careers and Certifications – First Steps

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Lynda – IT Service Desk Careers and Certifications – First Steps
English | Size: 357.06 MB
Category: Tutorial


Are you looking to start a career in IT? Or, are you an IT service desk professional wishing to explore opportunities for career advancement, but unsure of your next step? In either instance-whether you’re jumping into a brand-new IT career or advancing your existing one-this course can provide you with a foundational mapping of the careers and certifications you might want to consider. Instructor Fancy Mills covers a variety of career paths at all levels, from service desk analyst to service desk manager. She also explores different certifications related to service desk roles, and discusses the future of the IT service desk. [Read more…]

GoGoTraining – IT Service Management Training (ISO – IEC 20000)

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GoGoTraining – IT Service Management Training (ISO – IEC 20000)

English | Size: 14.08 GB (15,122,387,812 Bytes)
Category: CBTs


This pack contains the following courses

ISO/IEC 20000: IT Service Management Foundation- EXIN Accredited (http://gogotraining.com/training/courses/247/isoiec-20000-it-service-management-foundation-exin-accredited/)
ISO/IEC 20000: IT Service Management Foundation Bridge – EXIN Accredited (http://gogotraining.com/training/courses/258/isoiec-20000-it-service-management-foundation-bridge–exin-accredited/)
ISO/IEC 20000: IT Service Management Associate – EXIN Accredited (http://gogotraining.com/training/courses/248/isoiec-20000-it-service-management-associate-exin-accredited/)
ISO/IEC 20000: IT Service Management Associate Bridge – EXIN Accredited (http://gogotraining.com/training/courses/257/isoiec-20000-it-service-management-associate-bridge–exin-accredited/) [Read more…]