Pluralsighgt.com – Incedent Management Tutorial
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Category: Tutorial

In this course, you will learn about the specific goals and objectives, interfaces, and purpose of the Incident Management process, as well as how it is applied in real life. The course uses a case study approach to illustrate the benefits companies have derived through process maturity. This course also covers the basics of how the PDCA cycle can be used to assist in process improvement.
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