CBT Nuggets – ITIL Intermediate Capability OSA

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Category: CBTs

As one of the Capability Modules in ITIL, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization.
The Service Desk/Help Desk is one of the prime points of contact with customers/end users,
and Service Operation is where the services are delivered and supported for your company and your customers. [Read more…]