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Customer Service: Problem Solving and Troubleshooting | Noah Fleming | LYNDA

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Customer Service: Problem Solving and Troubleshooting | Noah Fleming | LYNDA
English | Size: 256.91 MB
Category: Tutorial


Customer service care costs organizations billions of dollars each year. As a result, it’s critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company. [Read more…]

Problem Solving for Web Professionals 2015

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Problem Solving for Web Professionals 2015

English | Size: 326.50 MB (342,356,218 Bytes)
Category: CBTs


The project isn’t over when the design is complete. The website also has to reach its users, which means tackling the inevitable issues that crop up on the way to a beautiful, working site. Make yourself invaluable by solving the problems no one else can, with this toolkit of solution-oriented techniques.
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Creative Problem Solving and Decision Making Techniques [41 MP4, 1 ZIP]

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Creative Problem Solving and Decision Making Techniques [41 MP4, 1 ZIP]
English | Size: 188.86 MB (198,030,460 bytes )
Category: Pluralsight


This course introduces problem solving and decision making techniques. These days, we’re all regularly faced with problems we need to solve and decisions we need to make. This course will show you which techniques are the most efficient for various circumstances. It will help you solve both simple and complex problems and make decisions more easily and with more confidence.
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Pluralsight – Creative Problem Solving and Decision Making Techniques

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Pluralsight – Creative Problem Solving and Decision Making Techniques
English | Size: 203.55 MB (213,437,841 Bytes)
Category: Tutorial


This course introduces problem solving and decision making techniques. These days, we are all regularly faced with problems we need to solve and decisions we need to make. This course will show you which techniques are the most efficient for various circumstances. It will help you to solve both simple and complex problems and make decisions more easily and with more confidence. The techniques that will be covered in detail are: brainstorming, nominal group techniques, mind maps and affinity diagrams. In the last module, five more very useful techniques will be briefly described. Those five techniques are: Group Passing Technique, Stepladder Technique, Fishbone Diagram, Interrelationship diagrams and Force Field Analysis. After you have studied the details of the first four techniques and I have introduced you to five more in short, you will be provided with enough information to employ the acquired knowledge.
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