Train Signal ITIL Service Operation

English | Size: 190.24 MB (199,478,246 Bytes)
Category: Trainsignal

This course is for students who have completed their ITIL Foundations certification and wish to gain deeper insights into the processes, challenges, critical success factors and benefits of Service Operation within the ITIL framework. It is primarily aimed at leaders and practitioners who deliver quality service management practices. Topics include the value of Service Operation to the business, how the areas of Service Operation interface with other processes, and the workflows for event, incident, problem, and access management.
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