The Language of Telephoning

The Language of Telephoning

Level: Intermediate – Advanced
Number of Lessons: 7
Total Hours of Tuition: 40 hrs average
Total Number of Units: 19

“The Language of Telephoning” deals with key business issues over a series of 7 separate lessons. All the lessons are self contained, and can be taken in any order. The key feature for each lesson is the video, taken from authentic management training materials.

Lesson titles:
Taking Messages
Checking Details
Telesales
Solving Problems
Fixing Problems
Good Communication
Making Plans